How to reimburse bank fees to a customer

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How do I create an invoice for reimbursement of eftpos fees to a customer, I can not tick the billable section when entering the bill so can not transfer, what am I doing wrong.

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2022 Answer ✓
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    Hi Kerrie


    Just to confirm ... you're wanting to invoice a customer for on-charging of an EFTPOS Fee you've incurred, yes ? (Rather than "reimburse to a customer" ?)

    An expense doesn't need to be allocated to a customer in order for you to invoice it but it sounds like you may be allocating it to a non-applicable account.

    • Is the bill you've entered, for the specific fee you want to on-charge to the customer?
    • What account have you allocated it to ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Answers

  • Kerrie Wilson
    Kerrie Wilson Member Posts: 6
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    Hi Acctd4,

    your answer to my question triggered the brain cells, thanks I worked out what I was doing wrong. You are correct, i was wanting to invoice for the Eftpos fees I had incurred on their behalf, I had entered it as an expense, once I changed that to an item it all worked. Thank you very much.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,405 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    No problem Kerrie 😁

    Just to clarify though, Expenses (via account selection), Time, Items & Mileage can all be on-charged to a Customer so I think the issue may have been something else ... maybe to do with your Preferences ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)