**RESOLVED** Reckon Accounts Hosted - 504 Gateway Timeout (16 June)

Rav
Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager
edited June 2022 in Accounts Hosted

Hi everyone

We're currently investigating reports of access issues affecting Reckon Accounts Hosted.

Initial investigations show that users attempting to access the Hosted service at https://hosted.reckon.com/ are encountering a timeout landing page such as the screenshot below.

image.png


Users who are already logged into Reckon Accounts Hosted are unaffected at this stage.


Our teams are currently investigating this as we speak and we're aiming to have more information on this shortly. More updates to follow.


Our sincere apologies for the inconvenience this is causing at the moment.

Comments

  • juliee
    juliee Member Posts: 0 Novice Member Novice Member

    Hello, I've been trying to sign in for a few hours and at first I was getting error 505 server temporary unavailable and now gateway error 504. Any suggestions

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @juliee

    I've moved your post over to this main one as its related the info above. We're currently working on addressing this issue with the timeout error and I'm really sorry for the hassle its causing so far tonight.

    Further updates will be made here as soon as possible.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi everyone,

    Our teams have resolved this issue and access is returning to normal. We're continuing to monitor this though and there may some performance issues over the next 10 minutes while we get back to full capacity.


    Thanks for your patience with this everyone and apologies for the trouble caused tonight.

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