Unexpected error

cooketransport
cooketransport Member Posts: 8

Tried speaking to support line but they are not understanding my concern.

This comes up only when clicking on general payroll settings. Not sure why but I have logged out and used different browsers

Comments

  • Rav
    Rav Administrator Posts: 12,614 Community Manager Community Manager

    Hi @cooketransport

    I've just tested this in my own book and it seemed to work normally. Can I just ask, do you have the payroll module active on your subscription currently?

  • cooketransport
    cooketransport Member Posts: 8

    I sure do have the module

  • Rav
    Rav Administrator Posts: 12,614 Community Manager Community Manager

    Hmmm ok, that's strange.

    Are you able to access any of the other payroll setting options such as Leave, Pay Items, Pay Schedules etc under the main 'Payroll Settings' heading?

    When you are in the main settings screen, if look at the URL in your address bar is it showing as below? (The pixelated section will show a unique identifier.)


  • cooketransport
    cooketransport Member Posts: 8

    I can access all other sections without the error appearing.

  • Rav
    Rav Administrator Posts: 12,614 Community Manager Community Manager

    Ok, I think I'll need to get this over to my dev team to do a bit of investigation on.

    Just to clarify, if you click OK to that unexpected error message does it disappear and then allow you to make edits to any of the general payroll settings and save OR does it immediately reappear and not allow you to do anything further?

  • cooketransport
    cooketransport Member Posts: 8

    I can edit settings after clicking ok. I am just not sure what its doing in the background. I am also new to the whole program so just a little concerning is all.

  • Rav
    Rav Administrator Posts: 12,614 Community Manager Community Manager

    Yes its not exactly ideal. I'll shoot this over to my devs and I'll see if I can get their insight into what could be causing that and how we can sort it.

  • Rav
    Rav Administrator Posts: 12,614 Community Manager Community Manager

    Hi @cooketransport

    When you've got a chance can you please try it again and let me know if the error message no longer appears for you?

  • cooketransport
    cooketransport Member Posts: 8

    No. does not appear anymore. Thanks so much.