Reckon Payroll Web not responding

Options
BubbleNSweet
BubbleNSweet Member Posts: 1

Dear Reckon,

When every time I tried accessing the payroll web, the blue loading sign appears but never responded. I've tried waiting for a longer period but it still doesn't work. Is there any way to fix this issue?

The payroll app does not work on my phone as well. It automatically redirects me back to the login page when I attempted logging in.


Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    Options

    Hi @BubbleNSweet

    If you access Payroll Web from https://payroll.reckon.com and login with your usual account details it should allow you through

    However, you've mentioned that the Payroll App on your phone isn't working either. Have you ever been able to login to your account successfully or is this the first time you're attempting to do so?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.