MFA

roberto1
roberto1 Member Posts: 4 ✭
in Reckon One

I am not receiving the MFA Code at my mobile phone or my e-mail address

Comments

  • roberto1
    roberto1 Member Posts: 4 ✭

    I have checked all details and are all current on my Book Details page.

  • roberto1
    roberto1 Member Posts: 4 ✭

    I hit the Verify MFA Button and says that I am locked out after too may times. It says wait and log in later. I have tried that and no success !!

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @roberto1

    Is this still occurring for you?

    If so, is there a delay between you pressing Verify and then receiving the MFA text message? Or do you receive it straight away and are entering it straight away as well?

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  • Paul Longworth
    Paul Longworth Member Posts: 13 ✭✭

    I am having same issue. Has always worked just not today.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Paul Longworth

    Are you receiving the MFA codes themselves? ie. are the SMS's being delivered to your phone or are they not coming through at all?

    Reckon Logo - Signature.png
  • Paul Longworth
    Paul Longworth Member Posts: 13 ✭✭

    Hi

    I receive by SMS. It worked after about 30mins. Had 6 txts at once. Must have been a glitch.

    Regards

  • roberto1
    roberto1 Member Posts: 4 ✭

    I had to revoke the MFA via Reckon and had to get it reset and it worked.

    Spent more time on the phone by being directed to 6 different people at Reckon until the person who knew what they were doing solved the issue in the end. Frustrating to say the least !

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Sorry to hear that @roberto1

    If you need to revoke MFA again in future for any reason, you can do so from within your account by following the steps in the guide linked below -

    https://help.reckon.com/article/rf7i482qcc-kba-5698-revoking-the-multi-factor-authentication-mfa-for-use-on-another-device


    Reckon Logo - Signature.png
  • AndrewN
    AndrewN Member Posts: 14 ✭

    Only good if you can get into your account which now you cannot do without an MFA ... what a farce.

  • Jane_7756526
    Jane_7756526 Member Posts: 12 ✭
    https://community.reckon.com/discussion/comment/20638926#Comment_20638926

    I can get in without an MFA but can't lodge my STP ... probably because I haven't entered a MFA...

  • Jane_7756526
    Jane_7756526 Member Posts: 12 ✭

    Hi Rav

    It's working now. Thank goodness.

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