email invoices

Cindy2760
Cindy2760 Member Posts: 2 Novice Member Novice Member
in Accounts Hosted

Hi, for some reason my ability to email invoices has stopped. any ideas?

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager

    Hi @Cindy2760

    What is happening specifically when you attempt to send through an email? Are you running into an error or particular message? If so, what is it?

    Is it affecting anything you try to email out of Hosted or only something specific eg. invoices, payslips etc?

  • Cindy2760
    Cindy2760 Member Posts: 2 Novice Member Novice Member

    Hi Rav,

    I am using desktop and I am receiving the MAPI error. Gmail is my email and it was working fine

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager

    Ok, I'll move this post over to the Reckon Accounts Desktop category from Accounts Hosted it was created in.

    In terms of MAPI errors, we've got a step by step guide which I'll link below that outlines the most common causes of it along with exactly how to solve it -

    https://help.reckon.com/article/71n6zilbet-kba-5771-mapi-error-when-emailing-from-reckon-accounts-business-range


    If you're still having trouble, please get in touch with our technical support team and a technician will be able to take a closer look, if required they can also initiate a remote login session.

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