Things are getting desperate!

Firecert
Firecert Member Posts: 7 Novice Member Novice Member
in Reckon Accounts (Desktop)

After reinstalling Reckon Accounts Plus 2022 recently I (hard drive replacement) and using a backup file to get things going again, everything seemed fine. The next time I tried to access Reckon Accounts I was confronted (and still am) with the 3 options of "Explore Reckon Accounts", "Create a New Company File" and "Open An Existing Company File". Every time I now try to restore using the backup I get a message stating "You don't have permission to save in this location. Contact the Administrator to obtain permission." Does anyone have any ideas with this?

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    Give me a call and i will walk you thru it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Firecert
    Firecert Member Posts: 7 Novice Member Novice Member

    Fantastic Gerry, many thanks. I'll get in touch on Monday (25th).

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,344 Personal Range Elite Expert Personal Range Expert

    After 1.00pm Perth time

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Firecert
    Firecert Member Posts: 7 Novice Member Novice Member

    Hi Gerry,

    I seem to have fixed the problem, there seemed to have been a strange mismatch between my Reckon taskbar and desktop icons.

    Many thanks for your offer of assistance.

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