Hosted frozen after login

System
System Member Posts: 256 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: Hosted Freezing.

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  • NatalieEvans
    NatalieEvans Member Posts: 1 Novice Member Novice Member

    I am now having this problem. Reckon is freezing for everyone in the office at different times - sometimes it's for me on Chrome, sometimes for my colleague on Firefox. We've tried logging in as each other to break the session, and when we log in, we get the frozen screen - so it's like it's frozen on Reckon's end, not ours.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,418 Reckon Community Manager Community Manager

    Hi @NatalieEvans

    There might be a prompt or window open in the background that is awaiting action. Try pressing Alt and Page Down or Alt and Page Up buttons to bring any windows in the background to the foreground.

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