Saying licence is expired but I just paid in May this year

familyhowe

I can not access Reckon Accounts as it is saying my licence has expired, however I renewed it in May. The 1800 number doesn't work on weekends yet this is when I do my personal accounts. Can anyone help??

GerryWinter

Have you tried refreshing your licence, goto in Reckon

Help

Licence Information

Renew

OK

Let me know if this worked otherwise i will call reckon for you SMS me your customer ID and Pin.

GerryWinter

Should be ok now spoke to Reckon this morning

familyhowe

Thanks Gerry. I eventually found another post where someone explained the page in the website to go to to find my product key. All good now!