Saying licence is expired but I just paid in May this year

familyhowe
familyhowe Member Posts: 2 ✭
in Personal Plus and Home & Business

I can not access Reckon Accounts as it is saying my licence has expired, however I renewed it in May. The 1800 number doesn't work on weekends yet this is when I do my personal accounts. Can anyone help??

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,145 Personal Range Expert Personal Range Expert

    Have you tried refreshing your licence, goto in Reckon

    Help

    Licence Information

    Renew

    OK

    Let me know if this worked otherwise i will call reckon for you SMS me your customer ID and Pin.

    Gerry 0418907140 

    [email protected]

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,145 Personal Range Expert Personal Range Expert

    Should be ok now spoke to Reckon this morning

    Gerry 0418907140 

    [email protected]

  • familyhowe
    familyhowe Member Posts: 2 ✭

    Thanks Gerry. I eventually found another post where someone explained the page in the website to go to to find my product key. All good now!

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