Adding bin location and getting that data to show up on templates?

using Reckon Hosted
I added a bin location to the item's customs field. Then put a location in there. R6A.
Then I went to the packing list template and added in the Bin Location to the Columns and ticked both Screen and Print fields.
Then did a sales order for that item, then changed to the Packing slip. The Bin Location column showed up fine but the data R6A did not. The guy on reckon support said that the data does not come though and it has to be typed in automatically, but we have to MANUALLY type it in every time. That is absurb! Is this right?
Best Answer
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Hi there, looks like you have done everything correctly. Can you try to create a SO and choose the right template (Packing List) before you select any item? Then see if you choose that item, does the custom field (location) show the custom value?
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Answers
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I think this may be because they’re different types 🤔
You created an Item Custom Field but have added a Column to the template for it so RAH doesn’t realise they are for the same thing.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Apologies @DrRossH ... was just a possible suggestion - glad you got it sorted 😁
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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