Personal Plus 2022 crashes whenever trying to access an investment account
I have a bunch of investment accounts for various Australian and International managed funds and direct share investments.
Whenever I click on one of the international ones (its a USD$ account) Reckon crashes and sends an error report.
How do I go about getting some info out of Reckon as to what's causing the crash, and potentially what I can do to resolve it? I'm trying to update some info in that account, but with the instability issues, I can't.
It quotes an error code, but this isn't consistent from one crash to the next. So far I've recorded the following with the last three crashes
6932
6965
6974
Mike
Answers
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Have you done the usual checks
File Operations
validate
super validate
check your name length
go back to a backup before the problem occured
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0 -
I've done the validate and super validate.
Not sure what the name length restriction is, so can't confirm that. Are you able to elaborate on what I need to be checking for there?
Have gone back through all my backups for the last 30 days and they are all showing the same behaviour.
Mike
0 -
Name length should be no longer than 8 characters also make sure the location od the data file is in C: drive.
just have a look at an older backup a well.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
0 -
OK, seems moving it onto C:\ has fixed the issue.
I did have all the files sitting on my OneDrive folder so that they get backed up in the Cloud, but I might just resort to having the back up files located there and the working file on the C:\.
Can't believe that 2022 software has an 8 character file name restriction!! I thought that went out with Windows 3.1.
Thanks for your help though
Cheers,
Mike
1
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