Personal Plus 2022 has stopped working on Windows 11

NicoleP

I have recently renewed my licence for Reckon Personal Plus 2022, however since approx 1 month before the renewal I have been unable to open the software. When I try to open it, the pop up to update share prices etc comes up, however that is all that can be seen. The software looks like it is open/running on the taskbar, but will not maximise at all. And if I hover over the icon on the task bar it looks blank (see photo).

WHAT HAVE I DONE SO FAR?

Although I realised it was unlikely, I did pay my renewal early, thinking perhaps it was a renewal issue. no change. I have also uninstalled, redownloaded and reinstalled the software. No change.

SYSTEM

Microsoft Surface laptop 4; running Widows 11 home, 64-bit OS, X64-based processor

I would be grateful for any help at all.

Thanks

Thanks very much

Rav

Hi @NicoleP

Are you running multiple desktop views on your PC? ie. could Personal Plus be open but running on that other desktop view?

There's information on multiple desktop views in Windows from Microsoft below -

https://support.microsoft.com/en-us/windows/multiple-desktops-in-windows-36f52e38-5b4a-557b-2ff9-e1a60c976434#WindowsVersion=Windows_11

GerryWinter

Give me a call and i will have a look at it for you.

NicoleP

Thanks all, I'm not sure what changed, but it works now. *shrug*