Licence Renewal

I paid my annual Personal 2022 renewal and received a confirmation email (dated 29Dec22).
My software is now not working, says my licence has expired and I need to renew it. When I select to do so over the internet, it says renewal has failed.
Please help
Jo
Answers
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Send me your ID and pin to 0418907140 and i will see whats wrong. Please confirm you are using Personal Plus.
Gerry 0418907140
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Hi Gerry,
Did you get my details?
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I am having this same issue. Paid on 14 May for 2023/2024 and today it has said that my licence has expired. @GerryWinter are you able to assist with this?
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Just give me a call and we'll sort it, spoke to Reckon and you should be all good to activate now
Gerry 0418907140
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having same problem
paid licence renewal online 24/9/23 says not renewed and we are blocked
can you help?
ID 640348
Pin 729868
Thanks Donna and Dan Bowen
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