LOG OFF REMOTE SESSIONS - NOT WORKING

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Trish
Trish Member Posts: 48

The log off session is not working - it says to call tech support but they are not taking any more calls... please help??

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  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Hi Trish

    Really sorry about this, very very bad timing. We've got our team investigating that at the moment.

    I'll let you know as soon as I hear more news on this.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Chet
    Chet Member Posts: 38 ✭✭
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    Hi Rav, i'm facing the same issues. Is there a way to hard log off as the screen froze after emailing remittance and i usually do a "log off session" to "reset" so i can continue working.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Hi @Chet

    I'm really sorry for the hassle this is causing at the moment. Our devs are working on this as a priority at the moment so I'm hoping to get more info on progress very soon.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Robbyn Lesleighter
    Robbyn Lesleighter Member Posts: 25
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    The same has happened to me

  • Chet
    Chet Member Posts: 38 ✭✭
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    Thanks Rav for your reply. I cleared my cache and browsing history, and waited awhile before i got back into Reckon. Went to Control Panel to check on session, and managed to click on Log Off Session. Surprisingly, it seems to have worked.

    @Robbyn Lesleighter, maybe give this a try.

  • Robbyn Lesleighter
    Robbyn Lesleighter Member Posts: 25
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    Mine says 504 Gateway Time out. I can't even access the login page

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,025 Community Manager Community Manager
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    Hi folks,

    I've just received indication the issue affecting the ability to log off your session via Reckon Accounts Hosted's control panel is now resolved.

    Can you please give it a go when you possible and let me know how you get on that would be great.


    Also, the 504 Gateway time out issue has also been resolved, info on that below.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Robbyn Lesleighter
    Robbyn Lesleighter Member Posts: 25
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    Thanks Rav

    I am now in. I don't know why but I wasn't asked to set up a new username.