LOG OFF REMOTE SESSIONS - NOT WORKING
The log off session is not working - it says to call tech support but they are not taking any more calls... please help??
Comments
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Hi Trish
Really sorry about this, very very bad timing. We've got our team investigating that at the moment.
I'll let you know as soon as I hear more news on this.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Hi Rav, i'm facing the same issues. Is there a way to hard log off as the screen froze after emailing remittance and i usually do a "log off session" to "reset" so i can continue working.
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Hi @Chet
I'm really sorry for the hassle this is causing at the moment. Our devs are working on this as a priority at the moment so I'm hoping to get more info on progress very soon.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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The same has happened to me
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Thanks Rav for your reply. I cleared my cache and browsing history, and waited awhile before i got back into Reckon. Went to Control Panel to check on session, and managed to click on Log Off Session. Surprisingly, it seems to have worked.
@Robbyn Lesleighter, maybe give this a try.
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Mine says 504 Gateway Time out. I can't even access the login page
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Hi folks,
I've just received indication the issue affecting the ability to log off your session via Reckon Accounts Hosted's control panel is now resolved.
Can you please give it a go when you possible and let me know how you get on that would be great.
Also, the 504 Gateway time out issue has also been resolved, info on that below.
🎉 Get rewarded for contributing to the Reckon Community! Learn how you could get a $100 gift voucher each month HERE.
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Thanks Rav
I am now in. I don't know why but I wasn't asked to set up a new username.
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