can't retrieve my username

DebA
DebA Member Posts: 33 Reckoner Reckoner
in Accounts Hosted

Hi

I’ve just requested my forgotten username & as there are two users, I typed in my first name & surname and got an error message saying “This email address doesn’t have an associated username.

 Whenever I’ve rung up for support, there’s only one email address I’ve given or used & so not sure what’s wrong.

Thanks

Debbie

Best Answer

  • DebA
    DebA Member Posts: 33 Reckoner Reckoner
    Answer ✓

    Hi

    I emailed onlinesupport@reckon.com (with our login numbers) and they replied fairly quickly with our usernames. So I can login in now thankfully. so problem solved.

    Debbie

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