KATHERINE NEWELL

Options
Kwoklaiyu
Kwoklaiyu Member Posts: 1

All my STP reports since 1 July 2022 (all 14 reports) to 30 December 2022 are in Pending. Please advise if this is normal or OK. Thanks.

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
    Options

    Hi @Kwoklaiyu

    At the moment the ATO are experiencing a system issue which is affecting the processing of STP submissions from all software providers (check out the red alert at the top of the Community page).

    STP submissions are queued and will take longer than usual to be processed. Sit tight for now, the 'Processing' status will update upon the ATO resolving their system issue then receiving and actioning the submissions.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.