Reckon One 404 - File or directory not found (9 February)

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Rav
Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
edited February 2023 in Reckon One

Reckon One - Server Error 404 File or directory not found

Hi everyone

We're currently investigating an issue affecting access to Reckon One.

After logging into your Reckon Portal account and attempting to open your Reckon One book you may encounter a 404 Server Error message such as the screenshot example above.


Our dev team is currently investigating this at the highest priority and we sincerely apologise to our Reckon One customers for the inconvenience this is causing at the moment.


Further information and updates to follow.

________________________________________________________________

CLICK HERE FOR THE LATEST UPDATE

ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    ** UPDATE **

    We're seeing much improved performance and Reckon One books should now be loading. Speed will continue to improve over the next little while and return back to normal.

    Our teams are continuing to work on this and investigate the cause.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    ** UPDATE **

    Access to Reckon One books is restored and is now fully available.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Iri Wijaya
    Iri Wijaya Member Posts: 25
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    Hi Rav and Reckon team,


    Looks like there is an issue again with accessing Reckon One. Now it gives me the '504 Gateway Time Out' error information.


    Could you please look into this? Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    ** UPDATE **

    Hi again everyone,

    Unfortunately this issue has reoccurred and is currently affecting access to Reckon One books again.

    Our teams are working on this as we speak and we expect to have services back online very soon.

    Stay tuned for more further updates here.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    HI @Iri Wijaya

    I've moved your post over to this main one so you receive notification of updates and so that its all in the one place.

    Yes unfortunately this issue has cropped up again and our teams are looking into it at the moment.

    Really sorry for the hassle its causing today. More news to follow.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    ** UPDATE **

    Hi everyone,

    Currently work is ongoing in our effort to rectify this issue.

    Sincere apologies for the disruption this is causing at the moment. No ETA just yet but I'll keep you updated here with further word on progress as soon as possible.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
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    ** UPDATE **

    Hi folks

    We're starting to see some access coming back to Reckon One books now but performance isn't ideal nor where we want it to be so we're not quite out of the woods yet.

    We're continuing to work on this as a priority.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,032 Community Manager Community Manager
    edited February 2023
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    ** UPDATE **

    Hi all,

    You should be seeing a much better experience in gaining access to, and using your Reckon One book now. Our teams are still doing a fair bit of work on our end as we're still not quite in the clear but I'd be keen to hear how you're going if you attempt to access Reckon One now.


    Just a quick edit to the above. There may be some areas specific to payroll functionality that might be loading a little slow at the moment and we're working to address that currently.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tony Finn
    Tony Finn Member Posts: 19
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    Seems to be working well again for us.

    Thankyou

  • Iri Wijaya
    Iri Wijaya Member Posts: 25
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    Thanks. It is working alright now.

This discussion has been closed.