Please, somebody out there, HELP.
Paid my renewal subscription last Wednesday. But, cannot use my software - said I have not renewed my subscription - but have paid. Tried to contact head office since Friday. The site said Mon to Fri 9 to 5.30 only. Finally got through today. They cannot help me to activate the software, as I was at work and not in front of my home computer. Getting a little upset, I inform them that some of us work 9 to 5 plus travel, so what now...........Then they told me that the Reckon office hours are 8.30am to 7pm Mon to Fri. I race home to get to my computer 6.33pm.....and guess what....you have rung outside of our office hours.....try again. What kind of an organisation is this.
Now trying Reckon Community, and tried some of the suggestions on the site but this also hasn't been fruitful, but that's probably me as the operator.
I have now lost 5 days where I have not been able to use my existing software, which I paid good money for. If I sound somewhat angered...........well guess what.......I am.
Probably not the best way to make friends and influence people, especially when one is looking for help.......but this is not the first time with Reckon.........and quite frankly I am getting sick of it. Why can't Reckon just send me (oh! here's a thought, a receipt for my payment, which incidentally they don't seem to know how to do) and with it the activation procedures or codes or whatever................to make the software work. Why do I need somebody to do this for me.
Anyway, after all that, if there is someone out there that is still willing and able to help, it would be appreciated. And if not, maybe you can have a good laugh.
GordoV
