stp

julie_10865248
julie_10865248 Member Posts: 3 Novice Member Novice Member
edited February 2023 in Accounts Hosted

i keep getting error message when trying to send single touch payroll for end of 2021/22

financial year and noticed that the gross is not showing any help with this problem would be great.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager

    Hi Julie

    What is the specific error message you're encountering? Can you please post a screenshot of it so we can have a better understanding of the issue.


    Also, which Reckon software are you using?

  • julie_10865248
    julie_10865248 Member Posts: 3 Novice Member Novice Member

    HI RAV

    im even having trouble replying to you

  • julie_10865248
    julie_10865248 Member Posts: 3 Novice Member Novice Member

    Hi Rav

    im using Hosted

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,607 Reckon Community Manager Community Manager

    Thanks Julie,

    Getting your replies here all ok 😊.

    Can you advise what is the specific error message you are receiving on-screen and what process you are going through specifically to send through your 2021/22 STP submission.


    Alternatively, give our Hosted support team a call on 1300 799 150 and one of our technicians will be able to take a look into this with you. They can also start up a remote login session if required.

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