ABA files not supported by Apple iOS?

Denise Durant
Denise Durant Member Posts: 33 ✭
in Reckon Accounts (Desktop)

Hi, has anyone had a problem with uploading an ABA file to a bank site and then being unable to authorise the ABA file via an Apple iphone/ipad? This situation has occurred today following a recent change in Macquarie Bank's online banking platform. Any help or ideas appreciated, thanks. Denise

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,823 Community Manager Community Manager

    Hi Denise

    Do you experience the same behaviour if you attempt to action this on a PC eg. is it only isolated to your Apple device?

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  • Denise Durant
    Denise Durant Member Posts: 33 ✭

    Thanks Rav,

    After a bit more investigation today, the problem with downloading of ABA files is not related to our desktop PC which works fine (i'm using RA Accounts 2022 version), but looks like the Apple iOS/iPadOS have the problem, so will try and get assistance directly from Apple Support to hopefully sort this out. I don't know if anyone else has recently experienced this problem but I can share any info I find on this.

    Kind regards, Denise

  • Acctd4
    Acctd4 Accredited Partner Posts: 2,975 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi @Denise Durant

    Try accessing RAH via the Google Chrome browser on your iPad (rather than the Safari one) instead & see if that works 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

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    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

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