New user load company file

JackiJohnstone
Member Posts: 7 ✭
I have added a new subscription on another PC, I can login but when you choose load a back up there is nothing to load.
How do I load a back up to open the company file?
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Answers
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You should just have to open the file, not load a backup
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Thanks Kris
I called support and it turns out they had to share the back up file with the new user on their end. Once that was done I had to add a new user in my admin copy and share as well! Would have been nice if that info was provided when I purchased the additional user logon. But all sorted now thank you for taking the time to respond.
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I’m glad you got it sorted, and taught me something new too
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