New user load company file

JackiJohnstone
JackiJohnstone Member Posts: 7 ✭
in Accounts Hosted

I have added a new subscription on another PC, I can login but when you choose load a back up there is nothing to load.

How do I load a back up to open the company file?

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    You should just have to open the file, not load a backup

  • JackiJohnstone
    JackiJohnstone Member Posts: 7 ✭

    Thanks Kris

    I called support and it turns out they had to share the back up file with the new user on their end. Once that was done I had to add a new user in my admin copy and share as well! Would have been nice if that info was provided when I purchased the additional user logon. But all sorted now thank you for taking the time to respond.

  • Kris_Williams
    Kris_Williams Member Posts: 3,204 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    I’m glad you got it sorted, and taught me something new too

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