Error 14528 02591

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malcolm_10865655
malcolm_10865655 Member Posts: 7 ✭
in Reckon Accounts (Desktop)

How can i Correct a solution to Reckon Accounts has experienced ad error. code is 14528 02591. I have fully removed old Enterprise 2022 and installed again. I am getting same error.

New download of program.

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  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2023
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    Are you using Windows 7? And have you done a verify data and rebuilt your file? If not do it 3 times. But I have read in a previous post that it was caused by Windows 7

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    No it is Windows 10 Pro

  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Ok well that rules out that theory. Have you tried the verify and rebuild - 3 times?

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    yes rebuild 3 times completed an ok

  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Ok that the rebuild is done or that your problem is fixed?

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    problem still exists and no qbprint.qbp or wpr.ini files found

  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Might have to leave this for @Rav tomorrow- sorry

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    Bed time for me now also so hopefully Ray can help

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Hi there @malcolm

    Can you let me know where this error is appearing? Is it when you're performing a certain task/action in the software or upon installation?

    If its the former, do you have a recent backup of your company file and if so, does the same error occur on that file as well? Just want to try and isolate whether the issue is file or software related.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    Hi Ray

    I should have given more information on this installation. There are 5 computers generally all logged in and it is only one computer with this problem. It occurs when trying to print or email anything.

    all other computers are working correctly.

    So no problem except for this error code. That was the reason i deleted all Reckon on the computer and did a fresh install. Installation successful. User able to do all other actions except when trying to print anything. I will go to site later today to copy error log and will send to you.

  • Sara Jenkins
    Sara Jenkins Member Posts: 3 ✭
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    I have the same problem with Reckon Accounts Premier 2022 (desktop). We operate 2 company files, both work correctly and without problem on my laptop and both have the error code appearing on the bookkeeper's laptop. Have also uninstalled and reinstalled (from fresh download), done the rebuild 3 times, recovered from backup files - nothing helps. Error is occurring whenever you try and print reports - usually 1st print works fine and then the error code appears and also when doing reconciliations (ie at "reconcile now") and sometimes when printing invoices.

    This has now been going on for around 3 weeks. Nothing in particular caused it start - just started happening one morning. Getting really annoying now as have to do screenshots anytime we need hard copy of information.

    Please help.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited May 2023
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    I've just done a quick search & there have been a couple of threads on this in the last few years ... looks like it can be related to having the RA installation on a Windows 7 OS:

    https://community.reckon.com/discussion/8031692/reconciliation-report-printing-error-code-1452802591

    @malcolm & @Sara Jenkins is it occurring on a Windows 7 computer ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Kris_Williams
    Kris_Williams Member Posts: 3,303 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Unfortunately that’s not his problem, he’s on Windows 10, Malcolm are all 5 computers on Windows 10?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,416 Community Manager Community Manager
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    Hi @malcolm & @Sara Jenkins

    Can I just confirm that you've deleted the qbprint and WPR files?

    If not, can I get you to review the information in the guide linked below and perform these steps if you haven't done so already.

    https://help.reckon.com/article/agoz9bd1pi-kba-4934-deleting-the-qbprint-qbp-and-wpr-ini-files


    Malcolm, I see that you've mentioned these files weren't found, so in your case I think it might be best to give our support team a buzz so we can have a technician take a closer look into this, including your setup.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Sara Jenkins
    Sara Jenkins Member Posts: 3 ✭
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    Yes. Problem solved. Thanks

  • malcolm_10865655
    malcolm_10865655 Member Posts: 7 ✭
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    Rav Sorry for delay in replying . All computers are running Win 10 Pro. I have opened QBWin.log file. Last items are lient.cpp (820) : CHECKPOINT: Thu Jun 01 08:42:11 LoadOrAdaptPrinter() FetchPrinterFromCFG()...

    client.cpp (846) : CHECKPOINT: Thu Jun 01 08:42:11 LoadOrAdaptPrinter() Ret(1)

    client.cpp (732) : CHECKPOINT: Thu Jun 01 08:42:11 GetAnyPrinter() after LoadOrAdaptPrinter() ret(1)

    client.cpp (737) : CHECKPOINT: Thu Jun 01 08:42:11 GetAnyPrinter(), thePrinter->Validate()

    client.cpp (766) : CHECKPOINT: Thu Jun 01 08:42:11 GetAnyPrinter(), an error has occured. delete invalid printer. I reinstalled office ths morning and error still exists. I can call tomorrow to have you look at system. Tel number please for support team

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