Problem creating invoice in Reckon One

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Jan_10861662
Jan_10861662 Member Posts: 26

The design of the layout has changed and I cannot create a line or add a line. It is not my form what has changed? Error occurs when getting out and tells me to go back to dashboard

regards Janet

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi Janet

    What is the specific error message you're encountering?

    Also can you give me a bit more detail on what specifically has changed in regard to the layout of the invoice?

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  • Jan_10861662
    Jan_10861662 Member Posts: 26
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    Error message 'An error occurred while processing your request or the page you lasted visited does not exist anymore. Please return to the dashboard. Dashboard is highlighted link.' Error message occurs when exiting invoice 'save & close' or 'Cancel'

    It has added fields but most importantly under fields 'service date' ... there is no entry line to add info. thus not able to produce invoice

    Regards Janet

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi Janet

    Can you please give this another go today when you have a chance and let me know if the issue is persisting for you.

    Cheers

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  • Jan_10861662
    Jan_10861662 Member Posts: 26
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    Hi Rav,

    Thanks! Don't know if you did something or it righted itself but all is OK today. Invoices processed and sent

    Much appreciated Regards Janet