STP Error

Andy_9860584

Hoping to get some help.

My last two STP lodgments with the ATO have a status error. No code. How do i identify where the problem is or do i need to contact the ATO for this.

Kris_Williams

Has the most recent one been successful?

Rav

Hi Andy

If you click on the Detail link in GovConnect for that specific submission, what appears at the top of the next page that opens?

Andy_9860584

ATO Messages

The following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.

Error message

• Either the ATO is down or Reckon SBR is unavailable.

Andy_9860584

The most recent which i lodged today says pending. I have tried contacting the ATO but of course cannot get through.

Kris_Williams

If today’s goes through you can ignore the others that didn’t, as only YTD figures are exported each week. Wait and see

Acctd4

Hi Andy

If you submitted any over the weekend, the ATO was down for scheduled maintenance so that would be why.

If the most recent is still showing as Error, upload & submit it again 😊

Andy_9860584

OK thanks Kris I will see if tomorrow brings any changes.

Andy_9860584

Thanks Acctd4. Yes i had submitted over the weekend as i have been on leave for 3 weeks and could only do when i returned. Fingers crossed thats the problem and the one i submitted today is successful. Thanks for your help.

Andy_9860584

I have checked today and the one i lodged yesterday has a status success (yippee) but the two previous still have errors. Do I need to re lodge these or the last one overrides the previous two?

Acctd4

Hi Andy

Each STP submission updates YTD balances (rather than just reporting that specific pay run's totals only) so your latest submission should mean it's all up-to-date now 😊

TIP: ALWAYS check your figures each pay run submission as per my detailed info here (This ensures it's always correct & that EOFY Finalisation will be a 30-second job rather than a 5-hour one!):

https://community.reckon.com/discussion/comment/20636754/#Comment_20636754

Andy_9860584

Thank you so much this link is very helpful as I do have one employee that the RESC figure is incorrect. I was about to look for my notes for last year as to how i rectify this. I can now do before the last payrun Thursday and everything should balance. Thanks again for your help :)

Acctd4

You're very welcome Andy - Good to hear 😊