STP 2 migration assistant will not apply to bulk or individual employees.. Help please

Michael O'Connor_7053891
Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner
in Accounts Hosted

Can't get the migration assistant to apply in employees detail window.. Says no rows are checked.. but they are !!.. Have tried both individual and Bulk method

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,699 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I had an issue on one computer whereby I couldn’t actually see the bottom of the window where I had to select the preferences. I had not noticed the scroll bars

  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner

    Ok.. have worked it out... The entries had already been applied and I needed to go to Next!!

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Thanks for confirming @Michael O'Connor

    Sing out if you have any further trouble with the Migration Assistant.

  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner

    Hi Rav;

    I got through the migration assistant but the system seemed to have frozen.. I shut down and re opened but no company file will load even when i go to "File".."open or restore company"...

    Can you help me please

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    Hi @Michael O'Connor

    Did this occur immediately after completing the Migration Assistant or at some point later while using the software?

    After you restarted the software and tried to restore your company file with 'Open or Restore Company', can you actually locate your file?

  • Michael O'Connor_7053891
    Michael O'Connor_7053891 Member Posts: 24 Reckoner Reckoner

    The freeze occurred whilst using the software.. not long after completing assistant

    When going to open or restore company I can see the file but when i click it nothing opens

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,608 Reckon Community Manager Community Manager

    I posted this in your other thread but I'll copy it below here as well -


    Can you head into the Hosted control panel and logoff any active sessions in the 'Log off Remote Sessions' section then logout (use the Logout option).


    Once that is done, close your browser then reopen Hosted and login. Try to open your file again, does it work successfully?

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