I seem to have lost all historical share price data for my Portfolios.

Ron Angove
Ron Angove Member Posts: 14 ✭✭
edited June 27 in Personal Plus and Home & Business

How can I retrieve same?

Answers

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    I have lost all my share price historical data going back quite a long time.

    How can I retrieve same

  • Bruce
    Bruce Member Posts: 436 Professional Partner Professional Partner

    Is it missing from Reckon or from some other records?

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    Missing from Reckon Personal Plus 2020

  • Bruce
    Bruce Member Posts: 436 Professional Partner Professional Partner

    Never heard of that happening before, so my capacity to offer any deep insight is sadly limited.

    First thing I would do is look for a back up copy of the data file and see if that solves the problem

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    I will try that thank you Bruce

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    No luck with backup of data file

  • Bruce
    Bruce Member Posts: 436 Professional Partner Professional Partner

    Just double checking

    Have you lost details of the prices you have made for your purchases or just access to share prices on any given date?

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    Have lost all data prior to about a week ago. For example I have held ANZ since about 2003 and have lost all ANZ share prices up to a week ago.

  • Bruce
    Bruce Member Posts: 436 Professional Partner Professional Partner

    I interpret this as meaning that you can still see how much your paid for ANZ shares purchased in 2003 and that what you can't see is the closing price e.g. $23.11 for ANZ shares on 21 June. (I obtained the 21 June price from my broker (Commsec) rather than through Reckon.)

    If this interpretation is correct, is the share price service a subscription service which has expired?

    In addition, if this interpretation is correct then your accounting/tax records should still be Ok.

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    Not a subscription service Bruce. I get all my price info through Reckon.

    The history is still there somewhere as the profit/loss and ROI data still shows up but the ROI for last12 months doesn't appear and neither does the ROI for 3 years and 5 years. It seems to be the time data that is maybe causing the problem

  • Bruce
    Bruce Member Posts: 436 Professional Partner Professional Partner

    I'm afraid I've got no other suggestions. Hope somebody else can help Ron

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    Is there anyway I can reload Reckon. My subscription runs out later in the year/.

    No problems Bruce Many thanks anyway

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi @Ron Angove

    Did this occur after an upgrade to your Personal Plus software? The reason I ask is, I've found a help guide which I'll link below that outlines some potential steps to try that might be useful -

    https://help.reckon.com/article/k1s12wfu85-kba-3027-share-price-history-lost-after-upgrading-the-data-file


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  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,152 Personal Range Expert Personal Range Expert

    I have always found that it's been the case when somebody has downloaded and restored a previous version not the latest data file

    Gerry 0418907140 

    [email protected]

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Yes very good point @GerryWinter

    Ron, do your files have a similar naming convention? If so, can you please confirm that you're opening the latest version of your file.

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  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    I believe I am opening the latest .RKN File.

    However I noticed there was a significant change in the file name between 14 June and 22nd June when I was away on leave

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    If I reload my Reckon Software without overwriting files is that likely to solve my historical files loss problem?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,152 Personal Range Expert Personal Range Expert

    Reloading your software has nothing to do with your data file that is why you need to look at your backups as to when it was all correct. Call me if you need a hand.

    Gerry 0418907140 

    [email protected]

  • Ron Angove
    Ron Angove Member Posts: 14 ✭✭

    Thank you Gerry. I will look back and refresh my memory on this and very likely to give you a call.

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