The Novatti payment page cannot be loaded

May Lee

I tested my Novatti payment recently and found it doesn't work after I click "pay now". It says "Something went wrong. We couldn't load the payment page. Please try again.".

Could someone help to solve the problem?

Thanks

May

Rav

Hi @May Lee

Sorry to see you're having trouble with Reckon Payments. Is this still occurring for you?

If so, can you send me a Private Message with the following details -

• The email address your Reckon One account is under
• The URL/link that appears in the address bar after you click the Pay Now button where the error message appears.