The Novatti payment page cannot be loaded

May Lee
May Lee Member Posts: 23

I tested my Novatti payment recently and found it doesn't work after I click "pay now". It says "Something went wrong. We couldn't load the payment page. Please try again.".

Could someone help to solve the problem?




  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager

    Hi @May Lee

    Sorry to see you're having trouble with Reckon Payments. Is this still occurring for you?

    If so, can you send me a Private Message with the following details -

    • The email address your Reckon One account is under
    • The URL/link that appears in the address bar after you click the Pay Now button where the error message appears.

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