Upgrading from Reckon Accts Plus 2022 to 2023

Firecert
Firecert Member Posts: 7 Novice Member Novice Member
in Reckon Accounts (Desktop)

Hello all. I've installed Reckon Accounts Plus 2023 but when I try to load the backup file (from an external hard drive) that I created prior to the install it changes from a .QBB to a .QBW extension at which point a message appears stating that I don't have permission to save in that location, etc?? I'm not sure where the problem lies. I have completely uninstalled the 2022 version. Does anyone have any ideas?

Best Answer

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    @Firecert Yes, that’s correct - It will then convert your backup to a new working file (.qbw)

    If you’re getting a permissions message, that’s to do with your PC folder permissions, not Reckon. Restore the file to another location ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,702 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited July 2023

    Hi @Firecert

    If you're restoring a backup file (.qbb) - rather than opening the original (.qbw) make sure you select the applicable file type option here:

    image.png

    ... as you can't "Open" a backup file

    FYI for future reference - You didn't need to Uninstall the previous version ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Firecert
    Firecert Member Posts: 7 Novice Member Novice Member

    Thanks for the response Shaz but I've been selecting the "restore a backup file" as you've highlighted and then navigated to the new 2023 file location and it's at that point where the backup extension changes from .QBB to .QBW??

  • Kris_Williams
    Kris_Williams Member Posts: 3,576 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Part of the restore process creates the qbw file

  • Firecert
    Firecert Member Posts: 7 Novice Member Novice Member

    It worked!!! Thank you so much for your help and info Shaz and Kris, my stress levels are now dropping.

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