Upgrading from Reckon Accts Plus 2022 to 2023

Hello all. I've installed Reckon Accounts Plus 2023 but when I try to load the backup file (from an external hard drive) that I created prior to the install it changes from a .QBB to a .QBW extension at which point a message appears stating that I don't have permission to save in that location, etc?? I'm not sure where the problem lies. I have completely uninstalled the 2022 version. Does anyone have any ideas?

Accepted answers

Acctd4

@Firecert Yes, that’s correct - It will then convert your backup to a new working file (.qbw)

If you’re getting a permissions message, that’s to do with your PC folder permissions, not Reckon. Restore the file to another location ☺️

All comments

Acctd4

Hi @Firecert

If you're restoring a backup file (.qbb) - rather than opening the original (.qbw) make sure you select the applicable file type option here:

... as you can't "Open" a backup file

FYI for future reference - You didn't need to Uninstall the previous version ☺️

Firecert

Thanks for the response Shaz but I've been selecting the "restore a backup file" as you've highlighted and then navigated to the new 2023 file location and it's at that point where the backup extension changes from .QBB to .QBW??

Kris_Williams

Part of the restore process creates the qbw file

Acctd4

@Firecert Yes, that’s correct - It will then convert your backup to a new working file (.qbw)

If you’re getting a permissions message, that’s to do with your PC folder permissions, not Reckon. Restore the file to another location ☺️

Firecert

It worked!!! Thank you so much for your help and info Shaz and Kris, my stress levels are now dropping.