error -6000, -83 opening reckon accounts hosted

Janine_10861780
Janine_10861780 Member Posts: 8 Novice Member Novice Member

I am getting error codes -6000, -83 when I try to open my company file on reckon accounts hosted. I have completed the update to the new 2023 version, and all was fine previously, but today this error. I tried logging off remote sessions, closing my browser, and using an incognito window, nothing helped. Please assist.

Answers

  • Janine_10861780
    Janine_10861780 Member Posts: 8 Novice Member Novice Member

    I also sometimes get "This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem."

    Then I get the first error again if I retry.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @Janine

    Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.

    Info here -


    Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?


    Let me know how you get on.

  • Janine_10861780
    Janine_10861780 Member Posts: 8 Novice Member Novice Member

    Yes, I have done this. The error still persists.

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Thanks for confirming Janine.

    In that case, can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.

    I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.


    Let me know how you get on.

  • Janine_10861780
    Janine_10861780 Member Posts: 8 Novice Member Novice Member

    Thank you!

    Renaming it worked.

    Do you know why this happened and how to prevent it happening again?