error -6000, -83 opening reckon accounts hosted

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Janine_10861780
Janine_10861780 Member Posts: 8

I am getting error codes -6000, -83 when I try to open my company file on reckon accounts hosted. I have completed the update to the new 2023 version, and all was fine previously, but today this error. I tried logging off remote sessions, closing my browser, and using an incognito window, nothing helped. Please assist.

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  • Janine_10861780
    Janine_10861780 Member Posts: 8
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    I also sometimes get "This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem."

    Then I get the first error again if I retry.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Hi @Janine

    Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.

    Info here -


    Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?


    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Janine_10861780
    Janine_10861780 Member Posts: 8
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    Yes, I have done this. The error still persists.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,566 Community Manager Community Manager
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    Thanks for confirming Janine.

    In that case, can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.

    I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.


    Let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Janine_10861780
    Janine_10861780 Member Posts: 8
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    Thank you!

    Renaming it worked.

    Do you know why this happened and how to prevent it happening again?