error -6000, -83 opening reckon accounts hosted

I am getting error codes -6000, -83 when I try to open my company file on reckon accounts hosted. I have completed the update to the new 2023 version, and all was fine previously, but today this error. I tried logging off remote sessions, closing my browser, and using an incognito window, nothing helped. Please assist.

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Janine_10861780

I also sometimes get "This action cannot be completed because the other program is busy. Choose "Switch To" to activate the busy program and correct the problem."

Then I get the first error again if I retry.

Rav

Hi @Janine

Can I get you to exit the file then logoff any active sessions in the Hosted control panel and then logout.

Info here -

https://help.reckon.com/article/audni1yrhc-kba-5370-how-to-log-off-a-reckon-accounts-hosted-session-that-was-closed-abnormally

Log back in after a couple of minutes, reopen your file and use it as normal. Does the same error persist for you?

Let me know how you get on.

Janine_10861780

Yes, I have done this. The error still persists.

Rav

Thanks for confirming Janine.

In that case, can I get you to slightly rename your company file, I believe doing so should solve this particular error. Also when doing so, ensure that your file name doesn't have any special characters.

I'll add a guide below that has step by step instructions on how to rename your file in Reckon Accounts Hosted.

https://help.reckon.com/article/e2vrwlfj09

Let me know how you get on.

Janine_10861780

Thank you!

Renaming it worked.

Do you know why this happened and how to prevent it happening again?

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