STP not showing on MyGov after successful submissions

I finalized pays (9 of them) on Sunday 2 July and showed in GovConnect as successful. I checked my MyGov account yesterday to make sure my income statement shows as Tax Ready and it is not. When I went into the side bar for an explanation it said that the last reported date I had made a submission was on 2 February 2023. Every submission made on my end shows as successful.

I called Reckon help and was told, after they apparently checked everything their end, to call the ATO. I called the ATO and they could not take my call due to the volume of calls. Has anyone had a similar issue? My employer has not heard from anyone else having this issue.


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,169 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    If the finalisation submission is showing as successful in your portal, this issue is ATO-related.

    Unfortunately many of their online services are a bit hit & miss at the moment 😬

    Do you do your own tax or go to a tax agent ? Print your STP finalisation record from the portal for your tax return if the status is not updated in time & use that.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Joyce Jakob
    Joyce Jakob Member Posts: 2

    Thanks Shaz. I have called the ATO again and this time someone called me back. They had the correct totals but they were not showing in my MyGov account. I am to call back tomorrow if the amounts do not show correctly in MyGov by then. I use a tax agent.