STP not showing on MyGov after successful submissions

Joyce Jakob
Joyce Jakob Member Posts: 2 Novice Member Novice Member
in Reckon Accounts (Desktop)

I finalized pays (9 of them) on Sunday 2 July and showed in GovConnect as successful. I checked my MyGov account yesterday to make sure my income statement shows as Tax Ready and it is not. When I went into the side bar for an explanation it said that the last reported date I had made a submission was on 2 February 2023. Every submission made on my end shows as successful.

I called Reckon help and was told, after they apparently checked everything their end, to call the ATO. I called the ATO and they could not take my call due to the volume of calls. Has anyone had a similar issue? My employer has not heard from anyone else having this issue.

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 4,209 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    If the finalisation submission is showing as successful in your portal, this issue is ATO-related.

    Unfortunately many of their online services are a bit hit & miss at the moment 😬

    Do you do your own tax or go to a tax agent ? Print your STP finalisation record from the portal for your tax return if the status is not updated in time & use that.

    Shaz Hughes.png

    Email | Website | Google Reviews | Facebook Reviews

  • Joyce Jakob
    Joyce Jakob Member Posts: 2 Novice Member Novice Member

    Thanks Shaz. I have called the ATO again and this time someone called me back. They had the correct totals but they were not showing in my MyGov account. I am to call back tomorrow if the amounts do not show correctly in MyGov by then. I use a tax agent.

Categories