Personal Range support

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jrg
jrg Member Posts: 5

Does Reckon have Technical Support for their products?

Ph: 1800 732 566 refused to provide any technical support.

Who do I speak to?

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,698 Community Manager Community Manager
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    Hi @jrg

    The Reckon Personal Range software does not include phone-based technical support however the Community here is a great place to connect with fellow Personal users to share ideas, troubleshoot issues and connect.


    Is there a specific problem that you're contending with at the moment? If so, can you give us some details.

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,275 Personal Range Expert Personal Range Expert
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    Let me know what your problem is and I'll see if I can help

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • jrg
    jrg Member Posts: 5
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    Application failed to start because side-by-side configuration is incorrect

    This Reckon help page says to go to Microsoft Article KB961894. Neither of which help.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,275 Personal Range Expert Personal Range Expert
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    Let me have a look and i will see what i can do.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • jrg
    jrg Member Posts: 5
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    Don't bother. Microsoft - who actually have customer service and tech support - were able to resolve the issue. It is a disgrace and a farce that a software company thinks it is a good idea to refuse to provide tech support, and expects their customers to self diagnose and resolve the issue, when their product fails to work.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,275 Personal Range Expert Personal Range Expert
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    So are you saying that my suggestion acually worked and it wasnt a Reckon issue.

    Glad it all worked out in the end.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • jrg
    jrg Member Posts: 5
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    No, your suggestion didn't work. And there is clearly a Reckon issue.

    It was only after escalating the issue with Reckon as a complaint to get a case number, followed by a week's worth of multiple follow up calls to Reckon, and reminding Reckon of their obligations under Australian Consumer Law, Sections 54 & 60, did a Reckon tech support person finally call back to trouble-shoot the issue. His conclusion was that it was a compatibility issue between Reckon and the Windows operating system, but he was unable or unwilling to go any further. His suggestion was to contact Microsoft's support team.

    Microsoft's support person was very supportive and professional in proactively trouble-shooting the issue, and finding a solution.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,275 Personal Range Expert Personal Range Expert
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    Can you tell me what they did

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • jrg
    jrg Member Posts: 5
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    No idea what they did.