Personal Range support

jrg

Does Reckon have Technical Support for their products?

Ph: 1800 732 566 refused to provide any technical support.

Who do I speak to?

Rav

Hi @jrg

The Reckon Personal Range software does not include phone-based technical support however the Community here is a great place to connect with fellow Personal users to share ideas, troubleshoot issues and connect.

Is there a specific problem that you're contending with at the moment? If so, can you give us some details.

Cheers

GerryWinter

Let me know what your problem is and I'll see if I can help

jrg

Application failed to start because side-by-side configuration is incorrect

https://help.reckon.com/article/fwd1b5vd9v-kba-5538-application-failed-to-start-because-side-by-side-configuration-is-incorrect

This Reckon help page says to go to Microsoft Article KB961894. Neither of which help.

GerryWinter

Let me have a look and i will see what i can do.

jrg

Don't bother. Microsoft - who actually have customer service and tech support - were able to resolve the issue. It is a disgrace and a farce that a software company thinks it is a good idea to refuse to provide tech support, and expects their customers to self diagnose and resolve the issue, when their product fails to work.

GerryWinter

So are you saying that my suggestion acually worked and it wasnt a Reckon issue.

Glad it all worked out in the end.

jrg

No, your suggestion didn't work. And there is clearly a Reckon issue.

It was only after escalating the issue with Reckon as a complaint to get a case number, followed by a week's worth of multiple follow up calls to Reckon, and reminding Reckon of their obligations under Australian Consumer Law, Sections 54 & 60, did a Reckon tech support person finally call back to trouble-shoot the issue. His conclusion was that it was a compatibility issue between Reckon and the Windows operating system, but he was unable or unwilling to go any further. His suggestion was to contact Microsoft's support team.

Microsoft's support person was very supportive and professional in proactively trouble-shooting the issue, and finding a solution.

GerryWinter

Can you tell me what they did

jrg

No idea what they did.