STP2 GOVCONNECT

V1W184
V1W184 Member Posts: 16 ✭
in Accounts Hosted

Hi Is there a compatability problem this week with upload STP2 via GOVConnect?


I keep getting a message back from ATO that STP2 software is incompatible. I have successfuly sent through last fortnight's information, just not this payroll information

Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,089 Community Manager Community Manager
    Answer ✓

    That second screenshot shows you have an issue with the phone number either in an employee's information or the company information (Company ➡ Company Information).

    Ensure that the phone number only has numbers in the field, no spaces or special characters such as hyphens, spaces etc.

    Once you've corrected it, recreate the STP .json file and send it through GovConnect.

    Reckon Logo - Signature.png

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,089 Community Manager Community Manager

    Hi @V1W184

    Is that an error message appearing on the 'Detail' page after you send a submission through? Are you able to post a screenshot of that error.


    Just to confirm, you've completed the STP Phase 2 Migration Assistant in Hosted and successfully sent through a STP Phase 2 submission previously?

    Reckon Logo - Signature.png
  • V1W184
    V1W184 Member Posts: 16 ✭

    Thanks for reply Rav I think I just solved my own problem. Forgot to update new ATO submission. Thanks for your prompt follow up. Makes a huge difference

  • V1W184
    V1W184 Member Posts: 16 ✭
    edited July 18

    Rav these are the messages I am getting on Govconnect

    image.png


  • Lee_8688889
    Lee_8688889 Member Posts: 78 ✭✭

    I also had a similar error message. I had to delete spaces in phone numbers in the sections of Employee Details and Company Details. I also had a dash in one of the fields.

    Screen Shot 2023-07-27 at 4.21.53 pm.png

    I add my comment to this thread in case others don't think to go to these fields.

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