having trouble with my first ever STP-Reckon GovConnect transfer

Jackie_10861337
Jackie_10861337 Member Posts: 2 Novice Member Novice Member

in previous years I have used the reckon payroll app to submit STP (small business of 3 employees). This is the first time using Reckon Accounts 2023 on my laptop and am having trouble exporting my first pay run to the Reckon GovConnect site. I think I have set it up correctly and am able to get to the page which says Reckon One -add your data, but I can't get any further in getting the pay run that I had processed on 5/7 to appear.

It brings up all the pay runs that had been done up to 30/6, and the finalised year end (which was all done via the STP app on my ipad)


In the box it says RECKON ONE

Payment date

30/6/2023

then in green underneath it says Add Your Data


It seems to be only picking up the last entry I had done for the 22/23 year

I had entered my pay run for 5/7 as per normal (I had been using Reckon 2014 prior to this new version), and the pays appear in my cheque register as per normal.


I am not sure why it isn't registering that I have input a new pay for 5/7


any help would be appreciated


Jackie

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    When you are in Gov Connect you have to click the tab Add Product and select Reckon Desktop, that is the tab you will use, not the old one

Answers

  • Jackie_10861337
    Jackie_10861337 Member Posts: 2 Novice Member Novice Member

    Thanks so much Kris - I did as you suggested and it worked perfectly

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Glad to be of assistance