Updating RAP 2022 After paying renewal invoice
My renewal was paid on 14th June 2023 and the expiry date of my licence is still shown as July 30th 2023. I have actually received a paper receipt by mail to confirm my payment was received.
Today (30th July 2023) I am now unable to open my RAP as there is a warning that my subscription has expired.
Have tried to go online to update my program but cannot get a connection to the Reckon server to finalise my subscription.
Being a weekend, it is not possible to contact Reckon by phone. I have been using Reckon (Quicken) personal for more than 20 years and this is the first time I have been unable to finalise my subscription renewal using the online process. This procedure is unacceptable.
Please assist.
Comments
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This can be fix tomorrow morning please send me by text your phone number today and i will get it sorted.
Gerry id 6376
Gerhard Winter
Ph. 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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Gerry,
All sorted this morning. Many thanks, your assistance greatly appreciated.
Margaret
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Having the same problem, paid renewal, received paid invoice via post. dated 13/07/2023 very frustrating, first year this has happened, also a long time user.
Unable to connect to activation server.
No customer support on weekends.
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Same with me.Unable to activate my product on weekend
0
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