Updating RAP 2022 After paying renewal invoice

Margaret_7639559
Margaret_7639559 Member Posts: 8 Reckoner Reckoner
in Personal Plus and Home & Business

My renewal was paid on 14th June 2023 and the expiry date of my licence is still shown as July 30th 2023. I have actually received a paper receipt by mail to confirm my payment was received.

Today (30th July 2023) I am now unable to open my RAP as there is a warning that my subscription has expired.

Have tried to go online to update my program but cannot get a connection to the Reckon server to finalise my subscription.

Being a weekend, it is not possible to contact Reckon by phone. I have been using Reckon (Quicken) personal for more than 20 years and this is the first time I have been unable to finalise my subscription renewal using the online process. This procedure is unacceptable.

Please assist.

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,576 Accredited Partner Accredited Partner

    This can be fix tomorrow morning please send me by text your phone number today and i will get it sorted.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • Margaret_7639559
    Margaret_7639559 Member Posts: 8 Reckoner Reckoner

    Gerry,

    All sorted this morning. Many thanks, your assistance greatly appreciated.

    Margaret

  • Maureen Hallen
    Maureen Hallen Member Posts: 15 Reckoner Reckoner
    edited August 2023

    Having the same problem, paid renewal, received paid invoice via post. dated 13/07/2023 very frustrating, first year this has happened, also a long time user.

    Unable to connect to activation server.

    No customer support on weekends.

  • Kanwal Singh
    Kanwal Singh Member Posts: 4 Novice Member Novice Member

    Same with me.Unable to activate my product on weekend

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