Portal not loading in Reckon Accounts Hosted browser

Michele Krome
Michele Krome Member Posts: 2 Reckoner Reckoner
edited July 2023 in Accounts Hosted

Trying to lodge STP and just getting a blank screen

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Hi @Michele Krome

    Where in the process does this blank screen occur for you? Is it when the internal browser within Reckon Accounts Hosted opens after exporting your STP file or at some point after logging in to the Portal itself?

  • Kris_Williams
    Kris_Williams Member Posts: 3,812 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    I just logged into the portal direct in a browser with no problem

  • Michele Krome
    Michele Krome Member Posts: 2 Reckoner Reckoner

    When the internal within Reckon Hosted opens after export the STP file - don't even get the chance to log in

  • Kris_Williams
    Kris_Williams Member Posts: 3,812 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes it’s a little different to logging in direct. You can always download or save the STP file to desktop, and then login to portal.reckon.com and lodge the file from there. But I wouldn’t panic yet, will probably be fine tomorrow

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Thanks @Michele Krome, we've managed to replicate this and I've raised it with our dev team who are kicking off an investigation into it.


    In the meantime though, as @Kris_Williams has mentioned you can access GovConnect by going to it directly. You'll need to download your STP .json file from Reckon Accounts Hosted first (I'll link some info on this in the guide below) and then open a separate tab in your browser and head over to https://portal.reckon.com/ and sign in as you normally would then upload the STP file to GovConnect for submission.


    https://help.reckon.com/article/1oorzsp8ae-kba-5594-uploading-or-downloading-the-files-to-and-from-reckon-accounts-hosted


  • Rav
    Rav Administrator, Reckon Staff Posts: 13,740 Reckon Community Manager Community Manager

    Just a quick update, I've been advised that our dev team have resolved this issue.

    The Reckon Portal should now be loading as normal from within Hosted.

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