EMPLOYEE EARNINGS AND HOURS

V1W184

Hi I am encountering an ongoing issue with Reckon not carrying forward most employees earning information each pay run. I have been onto help desk several times with no success. I have created duplicate employees and copied pay information over and then deleted the original employee. Still hasn't fixed the issue. What else can I do?

Kris_Williams

Have you done a verify and rebuild - 3 times is recommended

Acctd4

Hi @V1W184

When you say " ... not carrying forward most employees earning information each pay run ..." are you referring to:

• not carrying over info from Timesheets
• from the "Copy earnings details from previous pay cheque" Preference or
• from the Payroll Items in their default employee records ?

V1W184

Timesheet info is working great. It's the payroll items in their default employee records that are not coming through each payrun. I am having to enter them manually each pay run. Very time consuming. I have done a verify and rebuild of our file several times. I have spoken to numerous IT help support over this issue

Acctd4

What do you have selected here in your Preferences (under the Edit dropdown menu) ?:

Are any of the Payroll Items coming through or only certain ones ?

V1W184

HI Shaz. Is this right??

V1W184

Some employee info is coming through. About half

Acctd4

If any of the Leave isn't calculating, check the dates set for it to begin on the Leave tabs:

Another big contributor to check is the Pay Period:

Is it specific Payroll Item types & is it only happening on specific Employees ? This will indicate if it's more likely a Payroll Item or Employee configuration.

Acctd4

https://community.reckon.com/discussion/comment/20638888#Comment_20638888

Have you tried unticking the "Copy earnings ..." checkbox ? :

(It's possible that may be overriding the Employee defaults 😬 )

V1W184

yep thanks. It's not leave. Leave is accruing correctly on all employees. I've just done a rebuild and verify again 3x. Seems to have cleared a bit of unnecessary background lingo going on. I'm so grateful for this community hub. Thank you all

V1W184

I'll untick the earnings box now. I'll keep you posted when I do a pay run tomorrow. Thanks for your help

Acctd4

Yes, please do @V1W184 ! 👌

V1W184

Morning Just started a pay run. I'm attaching a screen shot of first employee. No details are coming through.

Acctd4

Hmm … What info is missing ? That appears to have brought across data as you’ve marked over it 🤔

Can you screenshot the employee’s Payroll & Compensation Info window ?