EMPLOYEE EARNINGS AND HOURS

V1W184
V1W184 Member Posts: 16 Novice Member Novice Member

Hi I am encountering an ongoing issue with Reckon not carrying forward most employees earning information each pay run. I have been onto help desk several times with no success. I have created duplicate employees and copied pay information over and then deleted the original employee. Still hasn't fixed the issue. What else can I do?

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    Answer ✓

    Have you done a verify and rebuild - 3 times is recommended

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hi @V1W184

    When you say " ... not carrying forward most employees earning information each pay run ..." are you referring to:

    • not carrying over info from Timesheets
    • from the "Copy earnings details from previous pay cheque" Preference or
    • from the Payroll Items in their default employee records ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    Timesheet info is working great. It's the payroll items in their default employee records that are not coming through each payrun. I am having to enter them manually each pay run. Very time consuming. I have done a verify and rebuild of our file several times. I have spoken to numerous IT help support over this issue

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    What do you have selected here in your Preferences (under the Edit dropdown menu) ?:

    Are any of the Payroll Items coming through or only certain ones ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    HI Shaz. Is this right??

  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    Some employee info is coming through. About half

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    If any of the Leave isn't calculating, check the dates set for it to begin on the Leave tabs:

    Another big contributor to check is the Pay Period:


    Is it specific Payroll Item types & is it only happening on specific Employees ? This will indicate if it's more likely a Payroll Item or Employee configuration.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited August 2023

    Have you tried unticking the "Copy earnings ..." checkbox ? :

    (It's possible that may be overriding the Employee defaults 😬 )

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    yep thanks. It's not leave. Leave is accruing correctly on all employees. I've just done a rebuild and verify again 3x. Seems to have cleared a bit of unnecessary background lingo going on. I'm so grateful for this community hub. Thank you all

  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    I'll untick the earnings box now. I'll keep you posted when I do a pay run tomorrow. Thanks for your help

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Yes, please do @V1W184 ! 👌

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • V1W184
    V1W184 Member Posts: 16 Novice Member Novice Member

    Morning Just started a pay run. I'm attaching a screen shot of first employee. No details are coming through.


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,754 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Hmm … What info is missing ? That appears to have brought across data as you’ve marked over it 🤔

    Can you screenshot the employee’s Payroll & Compensation Info window ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)