Blank screen on Portal via Reckon Accounts Hosted
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This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.
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We use Reckon Accounts ( Desktop) and today when trying to lodge STP it wouldn't go through to the Reckon Portal - Gov Connect to even enter in the MFA, I had just a blank screen for ages with nothing happening after exporting my STP data. I had to open another tab in my browser and log in that way. Has anyone else have this happen?
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Hi @Jocelyn
We did have another report of this earlier this morning but it seemed to resolve after logging out of Hosted and then going back in. Is the blank screen appearing for you consistently when you try to export your STP file?
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It seems to have resolved itself overnight. Thanks
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Thanks for confirming Jocelyn 😊
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