Blank screen on Portal via Reckon Accounts Hosted

System
System Member Posts: 228 Moderator Moderator
in Accounts Hosted
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.

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  • Jocelyn
    Jocelyn Member Posts: 46 Reckoner Reckoner
    edited August 2023

    We use Reckon Accounts ( Desktop) and today when trying to lodge STP it wouldn't go through to the Reckon Portal - Gov Connect to even enter in the MFA, I had just a blank screen for ages with nothing happening after exporting my STP data. I had to open another tab in my browser and log in that way. Has anyone else have this happen?

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,076 Reckon Community Manager Community Manager

    Hi @Jocelyn

    We did have another report of this earlier this morning but it seemed to resolve after logging out of Hosted and then going back in. Is the blank screen appearing for you consistently when you try to export your STP file?

  • Jocelyn
    Jocelyn Member Posts: 46 Reckoner Reckoner

    It seems to have resolved itself overnight. Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,076 Reckon Community Manager Community Manager

    Thanks for confirming Jocelyn 😊

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