How can a payroll summary be incorrect?

I have one employee who thinks her 2022/2023 payroll summary is incorrect. It is showing around $10,000 less than what she earned. How do I fix this please?

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,243 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Answer ✓

    Print out the payroll totals report and see how that compares to the payment summary. If it’s the same you can drill down and see the individual amounts to show her. But are you referring to the payment summaries in Reckon? If you have migrated to STP 2 the payment summaries are no longer correct. Has she got the income statement in her MyGov account- that’s the one she uses


  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Can you identify what the $ 10,000 refers to eg is it Salary Sacrifice, a Bonus, Allowance etc ?

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • MackayChildCare
    MackayChildCare Member Posts: 2

    Thanks for your help. I have passed on your information to my employee.