I can't log into reckon customer portal without the MFA code, but I haven't set this up yet

Pat
Pat Member Posts: 1 ✭
in Reckon One

I haven't yet set up the MFA but when I go to log in I am asked to enter the code. how can I log into my account to fix this.

Answers

  • Lucas
    Lucas Member, Reckon Staff Posts: 22 Reckon Staff

    Hi Pat,

    Could you please privately message me, so we can take a look at your account on our end?

    I will be able to reset the MFA, but you will need to add a phone number back to your account next logon as you need to be in compliance with the ATO security standards.

    Kind regards,

    Lucas

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