Updating YTD figure - 500 Internal Server Error

Angella
Angella Member Posts: 34 Reckoner Reckoner
edited October 2023 in Accounts Hosted

The YTD figures were incorrect, so I tried updating them manually.

I have now been locked out of the first employee I tried to update.

How do we ensure we can update these figures and then be able to process a pay run. Fortunately, this one employee did not have to be paid this week and I was able to process everyone else, even though the YTD are not correct.

500 Error.JPG

How can I get this employee back up and running?

Comments

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer

    You need to find out what is wrong with the figures, maybe pin it down to a particular week or weeks. How did you try to update the figures?

  • Angella
    Angella Member Posts: 34 Reckoner Reckoner

    Tried to update the figure under the employee section

    Capture.JPG

    Went to update the figures and then error showed up and basically locks the screen. This employees profile is still locked.

  • Kris_Williams
    Kris_Williams Member Posts: 4,278 Reckon Hall of Famer Reckon Hall of Famer

    This is not Reckon Hosted is it? That’s the category you posted under

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi Angella

    This looks to be related to Reckon Payroll rather than Reckon Accounts Hosted, is that correct?

    Is this happening consistently if you attempt to edit this employee's initial YTD balances? Also, when you say you're locked out of this employee's profile, what is happening there specifically? ie. are you encountering something specific if you attempt to edit this particular employee again?

  • Angella
    Angella Member Posts: 34 Reckoner Reckoner

    sorry, no its under the new Reckon Payroll

  • Angella
    Angella Member Posts: 34 Reckoner Reckoner

    @Rav , the first screen shot that i posted above, the 500: Error...that is what comes up when I click on the employee, which is why I say I am locked out. Can't go any further than that.

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Gotcha thanks @Angella

    Can you let me know if this is still occurring for you today? If it is, can you please send me the following details in a private message -

    • The email address for your Reckon Payroll account
    • The book name of your Reckon Payroll account
    • The name of the employee you're trying to update


    Once I have that detail I'll send through an access request to your book so we can take a closer look at this.

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