Can no longer update shares & currency

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kjn
kjn Member Posts: 5

Has anyone else lost the update function since Oct 04 2023, even though they have 2 months more of the licence? Can no longer update shares & currency. Have spent over an hour with 2 different people on phone. First told me to uninstall & reinstall software. Done. Still have same issue. Second call gave new installation key, again. Still have same problem. Message says licence expired and need to renew, with only 10 months gone! Am Reckon Advantage member. First agent said I need to change program to Home & Business. Is this correct?

Comments

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
    edited October 2023
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    No stay on what you are, I will talk to Reckon and get it sorted for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    All sorted just refresh your Lic. and you should be good to go.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • kjn
    kjn Member Posts: 5
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    Thank you. I really appreciate your assistance. It works!! :-) Thank You. Thank you.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,678 Community Manager Community Manager
    edited October 2023
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    Awesome work @GerryWinter! 🙌

    Thank you for everything you do especially on the Personal Range!

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • David M
    David M Member Posts: 95 ✭✭
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    I have the same problem as kjn.

    How do I refresh my license?

    Reckon Technical support are telling me that Reckon Advantage is being discontinued and I will only have access to an annual license for $190 per annum. No more technical support.

    They are offering a refund for the two months, but insisting I pay the $190 to access stock price downloads today - in breach of my current license.

    Unbelievable good news - that not only Australian prices will be available but also USA prices coming back?

    Rav - is this for real? or another communication mess up?

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    Let me sort it for you just send me your details.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • PPhillip
    PPhillip Member Posts: 5
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    Hi Gerry,

    I have the same issue and I am unsure how to refresh my license. Would you mind sending the details on how I do this.

    Thanks

    Peter Phillips

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    You just need to ring Reckon and ask them, or else send me your ID and i will do it for you.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • PPhillip
    PPhillip Member Posts: 5
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    Hi Gerry,

    Thanks heaps for your help. My ID is 304545.

    Regards

    Peter

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
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    All done you are good to go.

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • David M
    David M Member Posts: 95 ✭✭
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    I have rung Reckon Technical support [India], and they refuse to action an account refresh.

    All they will offer is on payment of the new $190 annual fee, to regain access to stock price updates.

    I have now been lucky enough to be transferred from India to Australian Support.

    They very quickly and efficiently updated my license.

    I have suggested to them that they re-train their staff in India for the protection of their reputation.

  • PPhillip
    PPhillip Member Posts: 5
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    Hi Gerry,

    Thanks again all working beautifully.

    Regards

    Peter Phillips

  • PPhillip
    PPhillip Member Posts: 5
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    Hi Gerry,

    Sorry to trouble you again but I have a similar problem. I renewed my membership on the 12th of October well before my old membership expired on the 20th of November. I have updated my license which was successful. On the 21st of November I started receiving a message saying that my online services have expired. I tried contacting the help desk but they couldn't solve the problem.Are you able to help again.

    Thanks

    Peter Phillips.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,269 Personal Range Expert Personal Range Expert
    edited November 2023
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    I will sort it with Reckon on Monday.

    All done just refresh your license

    Gerry id 6376

    Gerhard Winter

    Ph. +61 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

  • PPhillip
    PPhillip Member Posts: 5
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    Thanks heaps Gerry. I can now update again.

    Really appreciate your help.

    Regards

    Peter