How do I access old back-updated Reckon data

Ewok Member Posts: 1

Hi Folks

I have a very old version desktop version of QuickBooks (2010/11 QBI Series)., or maybe even 2009-10. When I try and log in I get the error message attached.

I also have a data file back-up from June 2019. It only has some minimal transactional data on there (no payroll or enormous data file)

Due to Covid and a death in the family I havent touched the data since June 2019.

What do I need to do to access the backed up data file? Can I sign up to a new online Reckon/QuickBooks subscription and then somehow convert my old backed-up data file to the new version.

I rang the Desktop helpline (1800 732 566) but got a message saying it wasnt during office hours even though it was about 4.40pm AEST.

Thanks all you good folk in advance for any advice I can get, as I need to get onto of some outstanding tax issues.




  • Acctd4
    Acctd4 Accredited Partner Posts: 3,176 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Hi Peter

    Are you looking to start utilising the program again going forward or you just need to access your data as a one-off for the last time ?

    I'd suggest downloading a free trial of the current (2023 R1) Reckon Accounts version (make sure it's at least the same "flavour" as your existing one or higher eg Accounting, Plus, Premier) & you should be able to "Update" your existing old company file to open in there. If you want to continue accessing it beyond the trial period, you'll need to pay the annual licence subscription.

    Feel free to email me direct & if necessary, I should be able to get the latest version licence at a heavily discounted price for you 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner(AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)