ERROR IN APPLYING A CREDIT RECKON ACCOUNTS ENTERPRISE

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JEN
JEN Member Posts: 35

This is somewhat embarrassing but I need help to fix a problem with a credit accidently applied to a wrong invoice. I rarely use this feature, hence my mistake.

I had two invoices to pay. I applied the credit amount which is higher than the bill I marked to be paid, and this is now showing as paid. The other bill that the credit amount was for, has reduced in amount and showing as outstanding in the accounts payable report.

I need undo the credit I applied to the wrong invoice and apply it to the right one. I have tried everything but nothing is working.

Thank you.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,569 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Hi Jen

    Are you referring to a Customer (invoice/credit) or Supplier (bill/credit) ?

    If it’s a Supplier, zero out the bill you’ve incorrectly applied the credit to & save it. This will remove the “link” to the bill credit. You can then open the bill again & change the amount back to what it was previously & re-save it.

    Then, under Pay Bills, tick the correct Bill to apply the Bill Credit to instead - & select/enter the applicable date - then Apply Credit accordingly ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • JEN
    JEN Member Posts: 35
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    Thank you so much, Shaz.🙏

    This solved the problem. I rarely use this feature so my mind went blank how to fix it.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,569 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
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    Good to hear you got it sorted Jen ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)