ERROR IN APPLYING A CREDIT RECKON ACCOUNTS ENTERPRISE

JEN

This is somewhat embarrassing but I need help to fix a problem with a credit accidently applied to a wrong invoice. I rarely use this feature, hence my mistake.

I had two invoices to pay. I applied the credit amount which is higher than the bill I marked to be paid, and this is now showing as paid. The other bill that the credit amount was for, has reduced in amount and showing as outstanding in the accounts payable report.

I need undo the credit I applied to the wrong invoice and apply it to the right one. I have tried everything but nothing is working.

Thank you.

Acctd4

Hi Jen

Are you referring to a Customer (invoice/credit) or Supplier (bill/credit) ?

If it’s a Supplier, zero out the bill you’ve incorrectly applied the credit to & save it. This will remove the “link” to the bill credit. You can then open the bill again & change the amount back to what it was previously & re-save it.

Then, under Pay Bills, tick the correct Bill to apply the Bill Credit to instead - & select/enter the applicable date - then Apply Credit accordingly ☺️

JEN

Thank you so much, Shaz.🙏

This solved the problem. I rarely use this feature so my mind went blank how to fix it.

Acctd4

Good to hear you got it sorted Jen ☺️