Very slow deposit window

donnamaro1
donnamaro1 Member Posts: 19 Reckoner Reckoner
in Reckon Accounts (Desktop)

I find the Deposits window to open up the Payments is extremely slow - almost 1 minute between when you save 1 transaction & the next Payments window opens

I change & run the file in single user mode for this purpose however it takes forever what should be a 15 min task is taking almost 45 mins

Answers

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    For the most part that will be your internet, the same thing happened to me and I thought something was wrong, but 5 minutes later everything was running smoothly. I put it down to an AVG update that was happening while I was working, you can’t always see it but suddenly everything fixes itself

  • donnamaro1
    donnamaro1 Member Posts: 19 Reckoner Reckoner

    Hi Kris, this is for a Desktop version (I do a little bookkeeping on the side) and its been causing issues for quite a long time, I was working on the file over the weekend and the frustration level was pretty high so I thought I'd post the question

  • Kris_Williams
    Kris_Williams Member Posts: 3,628 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Oh sorry I thought you had posted under Reckon Hosted, my mistake, I’m sure someone else will be able to help you

  • Reeta
    Reeta Reckon Staff Posts: 152 Reckon Staff

    Hi @donnamaro1 ,

    I am sorry to hear that you have having performance issue when opening the Payments. If utilizing Single-user mode did not enhance performance, there are several factors worth investigating. I've included an article that outlines steps to improve the performance of the Reckon Accounts Company file. Kindly refer to it and follow the suggested steps to see if there is an improvement.

    https://help.reckon.com/article/raxkcjai2w-kba-3793-how-to-improve-the-performance-of-your-qbi-company-file

    Hope this helps.

    Regards,

    Reeta

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