Why does my Credit for a customer refund not show up in the Pay Bills screen?

Wendy Jones
Wendy Jones Member Posts: 8 ✭

Hi there. I have opened the Bill screen and clicked the "Credit" checkbox and loaded a credit of $50 for a refund that was received from a Supplier. I have then loaded a deposit to my bank account for the amount refunded. When I go in the the Pay Bills screen, the credit transaction does not display, so I am unable to apply the deposited amount against it. Can someone advise why the credit amount does not show in the Pay Bills Screen?

Thanks!

Wendy

Best Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,325 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited January 18 Answer βœ“

    Hi Wendy

    Bill Credits will only display when you select a payable entry for that Supplier.

    You need to enter the actual refund (Deposit) to post to that same US$ Accounts Payable account also. This deposit will then be listed there in the Pay Bills window - like a Bill entry - & you can apply the Bill Credit to it 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Wendy Jones
    Wendy Jones Member Posts: 8 ✭
    Answer βœ“

    Worked like a charm! Thanks so much!

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,325 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    You’re very welcome ☺️

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)