MFA issue - Not receiving code

System
System Member Posts: 228 Moderator Moderator
This discussion was created from comments split from: IMPORTANT INFO - Multi Factor Authentication for Reckon Accounts Hosted 🔒.

Comments

  • Steve Varrasso
    Steve Varrasso Member Posts: 10 ✭

    I am having a problem with my MFA, it is not sending a passcode to the mobile designated.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi there @Steve Varrasso

    Can I just confirm that this is for MFA when you're logging into Reckon Accounts Hosted itself OR is it when you're logging into GovConnect to submit your STP submissions?

    Have you previously been able to successfully receive MFA or is this your first time in setting it up?

    Has the MFA been successfully setup?


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  • ShelleyG
    ShelleyG Member Posts: 19 ✭

    I'm trying to lodge an STP and not receiving the MFA code to my mobile. Never had an issue prior.

  • Steve Varrasso
    Steve Varrasso Member Posts: 10 ✭

    Yes, on Reckon Gov Connect

    Have been using for a long time with no errors

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Can I ask which telco provider you're both with?


    Do the SMS codes usually come through pretty quickly on other/previous times you login?

    Try switching your phone to flight mode for 2 minutes. This will disconnect your phone from the mobile network. After that turn flight mode off and your phone will be forced to poll your network provider and any queues messages should come through. Try logging in again after that and see how you go.


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  • ShelleyG
    ShelleyG Member Posts: 19 ✭

    With Telstra - normally received codes straight away.

  • ShelleyG
    ShelleyG Member Posts: 19 ✭
    edited January 30

    yep that worked. got 4 notifications that time. Thanks

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 468 Accredited Partner Accredited Partner

    @Rav I am trying to login to the Portal and the MFA code is not coming through in a SMS for me either.

    Regards

    Robyn Kelly

  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 468 Accredited Partner Accredited Partner

    @Rav seems like it may have been an outage, however I have received the code now.

    @ShelleyG maybe try again now

    Regards Robyn Kelly

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Great stuff, thanks @Robyn Kelly (Partner)

    Just out of curiosity, is your telco also Telstra like Shelley above?


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  • Robyn Kelly (Partner)
    Robyn Kelly (Partner) Accredited Partner Posts: 468 Accredited Partner Accredited Partner

    @Rav Yes - correct I also use Telstra