⚠️ Reckon Invoices App - Login issue (2 February 2024) - RESOLVED ✅

Rav
Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager
edited February 4 in Reckon Invoices App

Hi everyone

We're currently aware of an issue affecting Reckon Invoice App users from being able to access the app.

Initial reports suggest an error message similar to the above appearing when logging into the Reckon Invoices App.

Our team have a fix that is currently going through testing at the moment and pending the results of that we'll be rolling that out ASAP to remedy this issue.


Creating and sending invoices via your main Reckon One book at https://portal.reckon.com/ is unaffected and can be used for your invoices in the interim while we get this sorted.


Sincere apologies for the inconvenience this is causing at the moment and thank you all for your patience.

If you have any questions, please feel free to reply below.


THIS ISSUE IS NOW RESOLVED. PLEASE CLICK HERE FOR THE LATEST UPDATE


ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager

    ** UPDATE **

    Hi everyone,

    We've got a new update for the Reckon Invoices App with a fix to this issue currently going through review in each of the app stores. Once this has been approved by both Apple & Google, it will be available for our Reckon Invoice App users to download.

    I'll keep you posted as soon as its available.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,207 Community Manager Community Manager

    ✅ ISSUE RESOLVED - Download new Reckon Invoices App update

    Hi everyone,

    I'm happy to advise this issue is now resolved. A new update is now available for the Reckon Invoices App from your app store.

    The next time you login to the Reckon Invoices App you'll be advised to download the new update or you can download it now using the links below for your respective device 👇

    Android 🤖


    Apple 🍎


    Thank you all for your patience and we apologise for the inconvenience caused. If you have any questions, please leave a reply below.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.