Failed to create pay run

Mirabelle
Mirabelle Member Posts: 10 Reckoner Reckoner
in Reckon Payroll 🚀

Hi, for some reason my subscription ceased since my last log in so when I logged in today I was prompted to subscribe. I did that today (at the full price of $9.99 per month) but when I tried to create a Pay Run for a past pay period a message popped up “Failed to create pay run. Please try again”

How can I create a pay run for past periods? TIA

NB: Using Payroll mobile app

Comments

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 266 Reckon Staff
    edited February 7

    Morning @Mirabella

    Are you on the latest version of the Payroll App? I'd recommend checking if there are any available updates in your app store to download.


    Secondly, can you please try login to Reckon Payroll at https://payroll.reckon.com/ and confirm if this issue is occurring there. You are required to use the same login credentials that you use for your Payroll App and if it's working on the browser, I would like you to uninstall your app and re-install again and try again.


    Please feel free to let us know for any concerns. Thank you!


    Regards

    Tanvi

  • Mirabelle
    Mirabelle Member Posts: 10 Reckoner Reckoner

    Hi Tanvi

    Thanks for your reply. I tried again today and it worked! Perhaps the new subscription took some time to take effect? I’m just glad it’s working now thank you!

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 266 Reckon Staff

    Morning Mirabelle

    Glad to hear that it is working now.

    Feel free to reach out to us for any concerns in future. Thank you!


    Regards

    Tanvi

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