Payrun to replace

Lyn_10072495
Lyn_10072495 Member Posts: 40
edited February 8 in Accounts Hosted

I need to replace a payrun from 6 weeks ago as it was entered incorretly. I have been through the process of replacing the file but when it comes to selecting which payrun to replace, it will not give me enough options. It only shows the last 5 submissions and I need the 6th. I can confirm that the original submission was succesful. The error message reads as follows:

  • We were unable to process your submission because we could not locate the submission that you have requested to be replaced

Help!

Answers

  • Tanvi_kataria
    Tanvi_kataria Reckon Staff Posts: 94 Reckon Staff

    Hi @Lyn_10072495

    Can you please confirm, if you want to replace the full file or you want to submit that as an update event?

    Also, can you please confirm, if you're selecting the file from as in the given screenshot?


    Just for reference, please find the attached articles -

    Update Event - Reckon Help and Support Centre

    Full File Replacement - Reckon Help and Support Centre


    Feel free to reach out for any concerns/issues. Thank you!


    Regards

    Tanvi

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    HI @Lyn_10072495

    It sounds like you're attempting to send through a Full File Replacement. FFR's are only used to replace the latest successful submission only. The reason 5 appear in the list to choose from is in case an error was returned with the most recent submission.


    Another thing to note is, STP is reported on a YTD basis only so if you've already sent through successful submissions since the one 6 weeks ago then you're YTD balances have already been updated so there's likely no action required.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lyn_10072495
    Lyn_10072495 Member Posts: 40

    Hi Tanvi,

    Im a bit confused about if I need to update or replace the file.

    For a bit of further info, I have already updated the file ( some days ago) but in the portal it shows up as $0 in the gross and total PAYG. It doesn't help me to know if its been updated or not. This is why I was now trying to replace it.

    I have selected the full file replacement as shown.

  • Lyn_10072495
    Lyn_10072495 Member Posts: 40

    Hi Rav,

    Thank you for clarifying the difference between a FFR and an update.

    For a bit of further info, I have already updated the file ( some days ago) but in the portal it shows up as $0 in the gross and total PAYG. It doesn't help me to know if its been updated or not. This is why I was now trying to replace it.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager
    edited February 8

    Thanks for the additional info @Lyn_10072495

    From what you've described, the file you're attempting to replace sounds like a submission sent through as an update event. The reason total gross & tax show as $0 on an update event submission is because there is no employer component to those submissions, its only used to update/correct employee balances.


    My gut feeling from what you've described so far is that there's no further action you need to take here. As mentioned above, since STP is reported on a YTD basis only your employee balances will have already been updated if you've sent through any subsequent submissions since.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited February 8

    Hi @Lyn_10072495

    Yes, Update/Replacement & Finalisation submissions show as $ 0.00 totals - This is because you're not adding any additional figures, just changing previously-lodged ones 😊

    You can identify these by the $0.00 totals & the "Yes" Update Event indication:


    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lyn_10072495
    Lyn_10072495 Member Posts: 40

    Thank you Shaz. This has been most helpful.

    Rav, Thank you for putting my mind at ease. I agree that things should have sorted themselves out. However!

    I am attempting to now submit my PAYG withholding to the ATO. The STP submission show that there has been an update but the figures are still not correct. I have been over and over my figures ,submissions and records and it appears that while the update has been submitted to the ATO (and yes, it is definitely different to the original STP submission) it doesn't appear to have been taken into account.

    I'm thinking that Ill simply edit the ATO PAYG prefill box to reflect the correct figures?




  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    Yes, that's correct @Lyn_10072495

    That particular STP Reporting section on the ATO portal is severely under-developed & practically useless so I never look at that - It's a basic confirmation summary of prior submission dates at best & is rarely correct!

    The prefilling of the figures at W1 & W2 is also fairly new & this feature is still being rolled out so these are sometimes accurate, sometimes not, as they don't get updated in real time. Therefore, the ATO now also displays this message at these labels:

    (along with the useless viewing of STP Reporting suggestion 🙄)

    Your Reckon Accounts Hosted (RAH) data is your source of truth for payroll & THESE prefill amounts should always match that, regardless of whether it prefills atthe above labels correctly or not.

    I use a Customised Payroll Summary to check my RAH amounts EVERY submission - This ensures they are always correct throughout the year & will be so when finalising too. You can find my instructions on how to do this, here: https://community.reckon.com/discussion/8033502/stp-reporting-errors#latest

    Just a note regarding your original question on file updating/replacement .... STP doesn't specifically report each submission's total. Instead, STP just "updates" YTD balances each time. Therefore, if you submit a subsequent STP file - containing the same employees - after making any changes to their Paycheques, this will be automatically reflected anyway. Even if it's for an employee that's since left/terminated, the Finalise Year STP submission will pick up & update their record at EOFY 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Lyn_10072495
    Lyn_10072495 Member Posts: 40

    Thank you SO much Shaz. You have made my day. I seriously thought I was losing the plot for several hours!

    Your response has been very detailed and easy to follow. I really do appreciate your time today. 💞

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    No problem @Lyn_10072495 - Glad to hear that's helped you out 😊

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)