How do you download an Invoice for an Active Reckon One book subscription ?

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reckonssirimat
reckonssirimat Member Posts: 5

I went into the Reckon portal into the Billing section and can see the Billing History for a de-activated book, however, I can not find the billing history of the active book even though I am being charged for it.

Thanks in advance.

-Seng

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
    edited March 3
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    Hi Seng

    Is the active book you're looking for within the same account for the one you checked above? Or is it under a different Reckon Portal account? (ie. registered under a separate email address to the account the deactivated book is in)

    The reason I ask is, you're in the right place, the Billing section in the Reckon Portal account will show invoices for all books that are registered within that specific account.


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  • reckonssirimat
    reckonssirimat Member Posts: 5
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    The same email address.

    I logged a support ticket via Support Hub last week but no responses from Reckon.

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,392 Community Manager Community Manager
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    Can I grab the case number please Seng and I'll follow up to see where things are at.


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  • reckonssirimat
    reckonssirimat Member Posts: 5
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    Hi Rav, I can’t seem to locate the case number ie I can’t locate emails (if it sends it after lodging the case).

    However, Reckon support contacted me yesterday and today have resolved the issue.

    Thanks for following up.

    -Seng